Returns & Refunds

Returns Made Simple

We accept returns in line with the conditions below to ensure a fair and consistent process for all customers.

1. Change of Mind Returns

We offer returns for change of mind, subject to the following conditions:

  • Request must be made within 30 days of delivery

  • Item must be unused, uninstalled, and in original packaging

  • Item must be in resaleable condition

Your Return Options

Refund (Original Payment Method)

  • A 25% restocking fee will be deducted

  • Original shipping costs are non-refundable

Store Credit (Recommended)

  • A reduced 15% restocking fee applies

  • Credit can be used on any future purchase

  • Credit is valid for 1 year

Additional Conditions

  • Return shipping is paid by the customer

  • All returns must be approved in writing prior to return

  • Unauthorised returns will not be accepted

2. Non-Returnable Items

The following items cannot be returned, cancelled, or refunded:

  • Special order or made-to-order items

  • Clearance items

  • LED strip lights and aluminium profiles

  • Gift cards

3. Order Cancellations

Orders may be cancelled within 12 hours of purchase.

After this time, orders may have already been processed or ordered from the supplier and cannot be cancelled.

4. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or incorrect, you must notify us within 48 hours of delivery.

To lodge a claim, please provide:

  • Order number

  • Clear photos of the item and packaging

We will assess and provide a resolution in line with Australian Consumer Law.

This may include a repair, replacement, or refund where required.

We do not cover any electrician, labour, or installation costs under any circumstances.

5. Warranty

All products are covered by a manufacturer’s warranty.

Warranty claims require:

  • Proof of purchase

  • Evidence of the fault

  • Installation by a licensed electrician (where applicable)

Warranty outcomes are typically repair or replacement.

6. Returns Process

  • All returns require prior written approval

  • Items must be securely packaged to prevent damage in transit

  • We recommend using tracked shipping, as we are not responsible for lost returns

7. Important Information

  • We reserve the right to reject returns that do not meet the above conditions

  • Refunds will only be processed once goods are received and inspected

  • Refunds will be issued to the original payment method

8. Contact Us

For all return requests and enquiries:

Email: sales@lights4less.com.au 
Phone: (02) 8866 3242